Welcome to BDGadget20. We are committed to ensuring customer satisfaction. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

You can request a return if:

  • Product is damaged, defective, or incorrect
  • Product is unused and in original condition
  • Return request is made within 3 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged by customer
  • Items without original packaging
  • Digital products or clearance sale items

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you
  • If approved, refund will be processed within 5-7 working days
  • Refund will be sent via:
    • Mobile Banking (bKash/Nagad)
    • Bank Transfer (if applicable)

4. Replacement Policy

  • If product is defective or wrong, we offer free replacement
  • Replacement request must be made within 3 days

5. Return Process

To initiate a return:

  1. Contact us via phone or email
  2. Provide order ID and issue details (with image if possible)
  3. Our team will guide you through the process

6. Shipping Charges

  • If the issue is from our side → We bear the return cost
  • If customer changes mind → Customer pays delivery charge

7. Contact Information

For any queries regarding returns or refunds, contact us:

📞 Phone: +8801602392162
📞 Hotline: +8801330995754
📧 Email: rbarfat54@gmail.com
📍 Address: Dhaka, Bangladesh